@Generated("by gapic-generator-java")
Package com.google.cloud.contactcenterinsights.v1
A client to Contact Center AI Insights API
The interfaces provided are listed below, along with usage samples.
======================= ContactCenterInsightsClient =======================
Service Description: An API that lets users analyze and explore their business conversation data.
Sample for ContactCenterInsightsClient:
// This snippet has been automatically generated and should be regarded as a code template only.
// It will require modifications to work:
// - It may require correct/in-range values for request initialization.
// - It may require specifying regional endpoints when creating the service client as shown in
// https://cloud.google.com/java/docs/setup#configure_endpoints_for_the_client_library
try (ContactCenterInsightsClient contactCenterInsightsClient =
ContactCenterInsightsClient.create()) {
LocationName parent = LocationName.of("[PROJECT]", "[LOCATION]");
Conversation conversation = Conversation.newBuilder().build();
String conversationId = "conversationId-1676095234";
Conversation response =
contactCenterInsightsClient.createConversation(parent, conversation, conversationId);
}
-
Class Summary Class Description Analysis The analysis resource.Analysis.Builder The analysis resource.AnalysisName AnalysisName.Builder Builder for projects/{project}/locations/{location}/conversations/{conversation}/analyses/{analysis}.AnalysisResult The result of an analysis.AnalysisResult.Builder The result of an analysis.AnalysisResult.CallAnalysisMetadata Call-specific metadata created during analysis.AnalysisResult.CallAnalysisMetadata.Builder Call-specific metadata created during analysis.AnnotationBoundary A point in a conversation that marks the start or the end of an annotation.AnnotationBoundary.Builder A point in a conversation that marks the start or the end of an annotation.AnnotatorSelector Selector of all available annotators and phrase matchers to run.AnnotatorSelector.Builder Selector of all available annotators and phrase matchers to run.AnnotatorSelector.SummarizationConfig Configuration for summarization.AnnotatorSelector.SummarizationConfig.Builder Configuration for summarization.AnswerFeedback The feedback that the customer has about a certain answer in the conversation.AnswerFeedback.Builder The feedback that the customer has about a certain answer in the conversation.ArticleSuggestionData Agent Assist Article Suggestion data.ArticleSuggestionData.Builder Agent Assist Article Suggestion data.BulkAnalyzeConversationsMetadata The metadata for a bulk analyze conversations operation.BulkAnalyzeConversationsMetadata.Builder The metadata for a bulk analyze conversations operation.BulkAnalyzeConversationsRequest The request to analyze conversations in bulk.BulkAnalyzeConversationsRequest.Builder The request to analyze conversations in bulk.BulkAnalyzeConversationsResponse The response for a bulk analyze conversations operation.BulkAnalyzeConversationsResponse.Builder The response for a bulk analyze conversations operation.CalculateIssueModelStatsRequest Request to get statistics of an issue model.CalculateIssueModelStatsRequest.Builder Request to get statistics of an issue model.CalculateIssueModelStatsResponse Response of querying an issue model's statistics.CalculateIssueModelStatsResponse.Builder Response of querying an issue model's statistics.CalculateStatsRequest The request for calculating conversation statistics.CalculateStatsRequest.Builder The request for calculating conversation statistics.CalculateStatsResponse The response for calculating conversation statistics.CalculateStatsResponse.Builder The response for calculating conversation statistics.CalculateStatsResponse.TimeSeries A time series representing conversations over time.CalculateStatsResponse.TimeSeries.Builder A time series representing conversations over time.CalculateStatsResponse.TimeSeries.Interval A single interval in a time series.CalculateStatsResponse.TimeSeries.Interval.Builder A single interval in a time series.CallAnnotation A piece of metadata that applies to a window of a call.CallAnnotation.Builder A piece of metadata that applies to a window of a call.ContactCenterInsightsClient Service Description: An API that lets users analyze and explore their business conversation data.ContactCenterInsightsClient.ListAnalysesFixedSizeCollection ContactCenterInsightsClient.ListAnalysesPage ContactCenterInsightsClient.ListAnalysesPagedResponse ContactCenterInsightsClient.ListConversationsFixedSizeCollection ContactCenterInsightsClient.ListConversationsPage ContactCenterInsightsClient.ListConversationsPagedResponse ContactCenterInsightsClient.ListPhraseMatchersFixedSizeCollection ContactCenterInsightsClient.ListPhraseMatchersPage ContactCenterInsightsClient.ListPhraseMatchersPagedResponse ContactCenterInsightsClient.ListViewsFixedSizeCollection ContactCenterInsightsClient.ListViewsPage ContactCenterInsightsClient.ListViewsPagedResponse ContactCenterInsightsGrpc An API that lets users analyze and explore their business conversation data.ContactCenterInsightsGrpc.ContactCenterInsightsBlockingStub A stub to allow clients to do synchronous rpc calls to service ContactCenterInsights.ContactCenterInsightsGrpc.ContactCenterInsightsFutureStub A stub to allow clients to do ListenableFuture-style rpc calls to service ContactCenterInsights.ContactCenterInsightsGrpc.ContactCenterInsightsImplBase Base class for the server implementation of the service ContactCenterInsights.ContactCenterInsightsGrpc.ContactCenterInsightsStub A stub to allow clients to do asynchronous rpc calls to service ContactCenterInsights.ContactCenterInsightsProto ContactCenterInsightsSettings Settings class to configure an instance ofContactCenterInsightsClient
.ContactCenterInsightsSettings.Builder Builder for ContactCenterInsightsSettings.Conversation The conversation resource.Conversation.Builder The conversation resource.Conversation.CallMetadata Call-specific metadata.Conversation.CallMetadata.Builder Call-specific metadata.Conversation.Transcript A message representing the transcript of a conversation.Conversation.Transcript.Builder A message representing the transcript of a conversation.Conversation.Transcript.TranscriptSegment A segment of a full transcript.Conversation.Transcript.TranscriptSegment.Builder A segment of a full transcript.Conversation.Transcript.TranscriptSegment.DialogflowSegmentMetadata Metadata from Dialogflow relating to the current transcript segment.Conversation.Transcript.TranscriptSegment.DialogflowSegmentMetadata.Builder Metadata from Dialogflow relating to the current transcript segment.Conversation.Transcript.TranscriptSegment.WordInfo Word-level info for words in a transcript.Conversation.Transcript.TranscriptSegment.WordInfo.Builder Word-level info for words in a transcript.ConversationDataSource The conversation source, which is a combination of transcript and audio.ConversationDataSource.Builder The conversation source, which is a combination of transcript and audio.ConversationLevelSentiment One channel of conversation-level sentiment data.ConversationLevelSentiment.Builder One channel of conversation-level sentiment data.ConversationName ConversationName.Builder Builder for projects/{project}/locations/{location}/conversations/{conversation}.ConversationParticipant The call participant speaking for a given utterance.ConversationParticipant.Builder The call participant speaking for a given utterance.ConversationSummarizationSuggestionData Conversation summarization suggestion data.ConversationSummarizationSuggestionData.Builder Conversation summarization suggestion data.CreateAnalysisOperationMetadata Metadata for a create analysis operation.CreateAnalysisOperationMetadata.Builder Metadata for a create analysis operation.CreateAnalysisRequest The request to create an analysis.CreateAnalysisRequest.Builder The request to create an analysis.CreateConversationRequest Request to create a conversation.CreateConversationRequest.Builder Request to create a conversation.CreateIssueModelMetadata Metadata for creating an issue model.CreateIssueModelMetadata.Builder Metadata for creating an issue model.CreateIssueModelRequest The request to create an issue model.CreateIssueModelRequest.Builder The request to create an issue model.CreatePhraseMatcherRequest Request to create a phrase matcher.CreatePhraseMatcherRequest.Builder Request to create a phrase matcher.CreateViewRequest The request to create a view.CreateViewRequest.Builder The request to create a view.DeleteAnalysisRequest The request to delete an analysis.DeleteAnalysisRequest.Builder The request to delete an analysis.DeleteConversationRequest The request to delete a conversation.DeleteConversationRequest.Builder The request to delete a conversation.DeleteIssueModelMetadata Metadata for deleting an issue model.DeleteIssueModelMetadata.Builder Metadata for deleting an issue model.DeleteIssueModelRequest The request to delete an issue model.DeleteIssueModelRequest.Builder The request to delete an issue model.DeleteIssueRequest The request to delete an issue.DeleteIssueRequest.Builder The request to delete an issue.DeletePhraseMatcherRequest The request to delete a phrase matcher.DeletePhraseMatcherRequest.Builder The request to delete a phrase matcher.DeleteViewRequest The request to delete a view.DeleteViewRequest.Builder The request to delete a view.DeployIssueModelMetadata Metadata for deploying an issue model.DeployIssueModelMetadata.Builder Metadata for deploying an issue model.DeployIssueModelRequest The request to deploy an issue model.DeployIssueModelRequest.Builder The request to deploy an issue model.DeployIssueModelResponse The response to deploy an issue model.DeployIssueModelResponse.Builder The response to deploy an issue model.DialogflowIntent The data for a Dialogflow intent.DialogflowIntent.Builder The data for a Dialogflow intent.DialogflowInteractionData Dialogflow interaction data.DialogflowInteractionData.Builder Dialogflow interaction data.DialogflowSource A Dialogflow source of conversation data.DialogflowSource.Builder A Dialogflow source of conversation data.Entity The data for an entity annotation.Entity.Builder The data for an entity annotation.EntityMentionData The data for an entity mention annotation.EntityMentionData.Builder The data for an entity mention annotation.ExactMatchConfig Exact match configuration.ExactMatchConfig.Builder Exact match configuration.ExportInsightsDataMetadata Metadata for an export insights operation.ExportInsightsDataMetadata.Builder Metadata for an export insights operation.ExportInsightsDataRequest The request to export insights.ExportInsightsDataRequest.BigQueryDestination A BigQuery Table Reference.ExportInsightsDataRequest.BigQueryDestination.Builder A BigQuery Table Reference.ExportInsightsDataRequest.Builder The request to export insights.ExportInsightsDataResponse Response for an export insights operation.ExportInsightsDataResponse.Builder Response for an export insights operation.FaqAnswerData Agent Assist frequently-asked-question answer data.FaqAnswerData.Builder Agent Assist frequently-asked-question answer data.GcsSource A Cloud Storage source of conversation data.GcsSource.Builder A Cloud Storage source of conversation data.GetAnalysisRequest The request to get an analysis.GetAnalysisRequest.Builder The request to get an analysis.GetConversationRequest The request to get a conversation.GetConversationRequest.Builder The request to get a conversation.GetIssueModelRequest The request to get an issue model.GetIssueModelRequest.Builder The request to get an issue model.GetIssueRequest The request to get an issue.GetIssueRequest.Builder The request to get an issue.GetPhraseMatcherRequest The request to get a a phrase matcher.GetPhraseMatcherRequest.Builder The request to get a a phrase matcher.GetSettingsRequest The request to get project-level settings.GetSettingsRequest.Builder The request to get project-level settings.GetViewRequest The request to get a view.GetViewRequest.Builder The request to get a view.HoldData The data for a hold annotation.HoldData.Builder The data for a hold annotation.IngestConversationsMetadata The metadata for an IngestConversations operation.IngestConversationsMetadata.Builder The metadata for an IngestConversations operation.IngestConversationsMetadata.IngestConversationsStats Statistics for IngestConversations operation.IngestConversationsMetadata.IngestConversationsStats.Builder Statistics for IngestConversations operation.IngestConversationsRequest The request to ingest conversations.IngestConversationsRequest.Builder The request to ingest conversations.IngestConversationsRequest.ConversationConfig Configuration that applies to all conversations.IngestConversationsRequest.ConversationConfig.Builder Configuration that applies to all conversations.IngestConversationsRequest.GcsSource Configuration for Cloud Storage bucket sources.IngestConversationsRequest.GcsSource.Builder Configuration for Cloud Storage bucket sources.IngestConversationsRequest.TranscriptObjectConfig Configuration for processing transcript objects.IngestConversationsRequest.TranscriptObjectConfig.Builder Configuration for processing transcript objects.IngestConversationsResponse The response to an IngestConversations operation.IngestConversationsResponse.Builder The response to an IngestConversations operation.Intent The data for an intent.Intent.Builder The data for an intent.IntentMatchData The data for an intent match.IntentMatchData.Builder The data for an intent match.InterruptionData The data for an interruption annotation.InterruptionData.Builder The data for an interruption annotation.Issue The issue resource.Issue.Builder The issue resource.IssueAssignment Information about the issue.IssueAssignment.Builder Information about the issue.IssueMatchData The data for an issue match annotation.IssueMatchData.Builder The data for an issue match annotation.IssueModel The issue model resource.IssueModel.Builder The issue model resource.IssueModel.InputDataConfig Configs for the input data used to create the issue model.IssueModel.InputDataConfig.Builder Configs for the input data used to create the issue model.IssueModelLabelStats Aggregated statistics about an issue model.IssueModelLabelStats.Builder Aggregated statistics about an issue model.IssueModelLabelStats.IssueStats Aggregated statistics about an issue.IssueModelLabelStats.IssueStats.Builder Aggregated statistics about an issue.IssueModelName IssueModelName.Builder Builder for projects/{project}/locations/{location}/issueModels/{issue_model}.IssueModelResult Issue Modeling result on a conversation.IssueModelResult.Builder Issue Modeling result on a conversation.IssueName IssueName.Builder Builder for projects/{project}/locations/{location}/issueModels/{issue_model}/issues/{issue}.ListAnalysesRequest The request to list analyses.ListAnalysesRequest.Builder The request to list analyses.ListAnalysesResponse The response to list analyses.ListAnalysesResponse.Builder The response to list analyses.ListConversationsRequest Request to list conversations.ListConversationsRequest.Builder Request to list conversations.ListConversationsResponse The response of listing conversations.ListConversationsResponse.Builder The response of listing conversations.ListIssueModelsRequest Request to list issue models.ListIssueModelsRequest.Builder Request to list issue models.ListIssueModelsResponse The response of listing issue models.ListIssueModelsResponse.Builder The response of listing issue models.ListIssuesRequest Request to list issues.ListIssuesRequest.Builder Request to list issues.ListIssuesResponse The response of listing issues.ListIssuesResponse.Builder The response of listing issues.ListPhraseMatchersRequest Request to list phrase matchers.ListPhraseMatchersRequest.Builder Request to list phrase matchers.ListPhraseMatchersResponse The response of listing phrase matchers.ListPhraseMatchersResponse.Builder The response of listing phrase matchers.ListViewsRequest The request to list views.ListViewsRequest.Builder The request to list views.ListViewsResponse The response of listing views.ListViewsResponse.Builder The response of listing views.LocationName LocationName.Builder Builder for projects/{project}/locations/{location}.PhraseMatchData The data for a matched phrase matcher.PhraseMatchData.Builder The data for a matched phrase matcher.PhraseMatcher The phrase matcher resource.PhraseMatcher.Builder The phrase matcher resource.PhraseMatcherName PhraseMatcherName.Builder Builder for projects/{project}/locations/{location}/phraseMatchers/{phrase_matcher}.PhraseMatchRule The data for a phrase match rule.PhraseMatchRule.Builder The data for a phrase match rule.PhraseMatchRuleConfig Configuration information of a phrase match rule.PhraseMatchRuleConfig.Builder Configuration information of a phrase match rule.PhraseMatchRuleGroup A message representing a rule in the phrase matcher.PhraseMatchRuleGroup.Builder A message representing a rule in the phrase matcher.RedactionConfig DLP resources used for redaction while ingesting conversations.RedactionConfig.Builder DLP resources used for redaction while ingesting conversations.ResourcesProto RuntimeAnnotation An annotation that was generated during the customer and agent interaction.RuntimeAnnotation.Builder An annotation that was generated during the customer and agent interaction.SentimentData The data for a sentiment annotation.SentimentData.Builder The data for a sentiment annotation.Settings The settings resource.Settings.AnalysisConfig Default configuration when creating Analyses in Insights.Settings.AnalysisConfig.Builder Default configuration when creating Analyses in Insights.Settings.Builder The settings resource.SettingsName SettingsName.Builder Builder for projects/{project}/locations/{location}/settings.SilenceData The data for a silence annotation.SilenceData.Builder The data for a silence annotation.SmartComposeSuggestionData Agent Assist Smart Compose suggestion data.SmartComposeSuggestionData.Builder Agent Assist Smart Compose suggestion data.SmartReplyData Agent Assist Smart Reply data.SmartReplyData.Builder Agent Assist Smart Reply data.UndeployIssueModelMetadata Metadata for undeploying an issue model.UndeployIssueModelMetadata.Builder Metadata for undeploying an issue model.UndeployIssueModelRequest The request to undeploy an issue model.UndeployIssueModelRequest.Builder The request to undeploy an issue model.UndeployIssueModelResponse The response to undeploy an issue model.UndeployIssueModelResponse.Builder The response to undeploy an issue model.UpdateConversationRequest The request to update a conversation.UpdateConversationRequest.Builder The request to update a conversation.UpdateIssueModelRequest The request to update an issue model.UpdateIssueModelRequest.Builder The request to update an issue model.UpdateIssueRequest The request to update an issue.UpdateIssueRequest.Builder The request to update an issue.UpdatePhraseMatcherRequest The request to update a phrase matcher.UpdatePhraseMatcherRequest.Builder The request to update a phrase matcher.UpdateSettingsRequest The request to update project-level settings.UpdateSettingsRequest.Builder The request to update project-level settings.UpdateViewRequest The request to update a view.UpdateViewRequest.Builder The request to update a view.UploadConversationMetadata The metadata for an UploadConversation operation.UploadConversationMetadata.Builder The metadata for an UploadConversation operation.UploadConversationRequest Request to upload a conversation.UploadConversationRequest.Builder Request to upload a conversation.View The View resource.View.Builder The View resource.ViewName ViewName.Builder Builder for projects/{project}/locations/{location}/views/{view}.